Privacy Policy

We at Lang AI LLC (“Company”, “we”, “us”, or “our”) have created this Privacy Policy to explain how we collect, use, disclose and otherwise process personal information in connection with operating our business. This Privacy Policy describes the practices concerning the information collected by iTranslate, through the use of our websites and mobile applications on which this Privacy Policy is posted.

This Privacy Policy applies to our websites and mobile applications we may provide on which this Privacy Policy is posted, and our collection of information from our corresponding social media features and pages (each a “Service” and collectively, the “Services”). In addition to describing how we collect, use, disclose and otherwise process personal information, this Privacy Policy explains the rights and choices available to individuals with respect to their personal information.

We may provide additional privacy notices to you at the time we collect your data. This type of an “in-time” notice will govern how we may process the information you provide at that time.

1. Information We Collect

We may obtain information about you in a variety of ways, including through your use of our Services, when you email or otherwise communicate with us (including through social media), or when you participate in events or other promotions.

The information that we collect, whether from you directly or automatically, may be considered personal information in certain jurisdictions or personal data under the European General Data Protection Regulation (the “GDPR”). Whenever we refer to personal information in this Privacy Policy, it means personal information or personal data as defined by applicable laws in the relevant jurisdiction.

Categories of personal information we collect, which may vary based on the Service being used:

A.Identifiers

A real name, alias, unique personal identifier, online identifier, IP address, email address, account name, or other similar identifiers.

B.Personal Records

Name, Email address and username. Some personal information included in this category may overlap with other categories.

C.Commercial information

Records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.

D.Internet or other similar network activity

Information on a consumer’s interaction with a website, application, or advertisement. See Information collected by Automated Means below for further details.

E.Geolocation data

Physical location or movements (inferred from your IP Address).

F.Sensory data

Audio Recordings (for translation purposes), Images (Avatars added to your account or images taken for translation purposes).

2. Sources of Information and Purposes of Use

Some of this information you provide to us and some we collect when you use our Services. We also may obtain information about you (including personal information) from our business partners, such as vendors, and others. You may choose not to provide some or all of your personal information to us but doing so may prevent us from providing our Services to you or limit our ability to provide you with the level of service that you would otherwise expect from us.

Information collected from you

The following are examples of the types of information you choose to give us when using our services:

Feedback: From time to time, we may request your opinions, suggestions, or modification and improvement ideas (“Feedback”) through surveys, or other similar requests. Any responses you provide are voluntary, however you agree that any Feedback you provide shall be owned by us and may be used by us in our sole discretion.

Name: If we collect your name, we may use it to personalize your user experience.

Email Address: We use your email address to communicate with you about Service related issues with your use of our products and Services, responding to requests, inquiries, comments, and suggestions and updating you with information about your account.

Username and/or password: When you create an account, you provide us with your login credentials, such as email address, username, and password. We use this information to facilitate your access to our website or mobile application and validate your login for your security.

Photos: If you consent, we may collect your photos (for instance, if you want to create an avatar on your profile).

Camera/Microphone: To use certain features in our Services, you may allow us to access your camera or the microphone. Depending on your device, the Apple or Android operating system will ask for your permission before allowing us to access these features.

Transcripts: Your transcripts are stored locally on your device, whether you create them in offline or online mode.

Support: If you contact our support team, we collect the information you give us during the interaction to assist us in dealing with your request and providing you feedback.

Purchases: In the event you purchase products or Services directly from us, we, or a third party on our behalf, may collect the billing information you provide us as well as payment card and other payment information, solely as required to process payment or send you invoices for such purchase. If you pay for Services directly through our website, you authorize us to have our payment processor collect this information.

Information collected by automated means (“Automated Information”)

We collect Automated Information through the use of cookies, SDKs and other technologies. Please see our Cookies Policy for more information on cookies. On our websites we offer users the option to disable receiving certain types of cookies via our privacy preference centre; however, if cookies are disabled, some features or functionality of our websites may not function correctly.

Automated Information includes information such as:

IP address

Operating system used (for example: iOS)

Device Information

Time zone

Identifiers associated with cookies or other technologies that may uniquely identify your device or browser

Cookies on / off (See our Cookie Policy)

Dates and times of access

AdvertisingID (such as Google’s AdvertisingID and Apple’s IDFA)

Adjust ID (this identifier lets us know where our users found our Services online, record user app events and optimize our advertising efforts)

Subscription information

We or our third-party service provider may assign you a unique identifier through automated means in order to match information collected from you through different means or at different times, (including both personal information and Automated Information) and to use such information as described in this Privacy Policy.

This Automated Information is generally used for the following purposes:

for the technical provision of our Services in order to be able to provide you with a functioning user-friendly experience.

to provide you with a secure experience and to take measures to protect our website and mobile applications from cyber risks.

to uncover insights about your use of our website and mobile applications in order to improve our Services and features, including developing new products and features.

to facilitate your access to our website or mobile application.

to customize our Services for you.

to help us better understand our current and potential customers so that we may market our Services accordingly.

events and usage data is captured for our internal business analytics in order to understand how our users interact with our mobile applications and use our services. For example, we may capture when a user visits a screen, taps a button, permits notifications, upgrades, or otherwise interacts with the app.

Monitoring and analyzing the effectiveness of our communications (including by identifying when emails sent to you have been received and read).

Serving relevant advertising (where applicable)

Information collected from integrated services.

We may obtain information, including personal information from third parties and sources that we integrate into our Services either for the provision of our services or to facilitate your access to our Services such as described below.

You may be given the option to access or register for our services through the use of your third-party social media account. If you select this option, your social media provider may make certain of your personal information available to us, such as your email address or other unique identifier or we may be asked to share certain information with such social media providers. If you choose to sign on through your third party social media provider, you authorize us to collect your information from such provider and process it in accordance with this Privacy Policy and you also authorize us to share your information with your social media provider as necessary to permit you to access our services using your social media account. We recommend that you review your social media provider’s privacy policies carefully before using their service to connect to our Services.

Email Marketing

We may send you marketing emails to tell you about our products (including promotions, offers, discounts and new features), and about products of our affiliates. Where we require your consent to send you marketing emails, we will ask for and keep a record of your consent. We will also provide you with an easy way to opt-out of receiving future marketing emails at any time.

In our marketing emails to you, we may use pixel tags to help us learn how to improve our email delivery and engagement. Data collected in this way is used for aggregated analytics and may include the browser and email clients you use, coarse location derived from your IP address and details about how you engage with the email (eg, whether or not the email was read or forwarded).

3. How We May Use Your Personal Information

In addition to the purposes described above, we may use the information we collect for a variety of purposes, such as the following:

Performing Our Services

Maintaining or servicing accounts, providing customer service, operating our website and mobile applications; processing or fulfilling orders and transactions, verifying user information, processing payments.

Communicating about the products and Services we offer, and responding to requests, inquiries, comments, and suggestions.

Internal Research

Understanding and evaluating how our Services and features perform with our users.

Uncovering insights about usage in order to improve the Services and provide customers with enhanced features as well as inform our development of new features and products.

Development of customized or personalized experiences of our Services, such as remembering your information, so you do not have to re-enter it each time you use one of our Services.

Auditing Interactions with Consumers

Measuring usage of our websites and mobile applications.

Measuring our marketing activity (e.g., measuring how a user was acquired).

Security

To provide you with a secure experience and to take measures to protect our website and mobile applications from cyber risks.

Protecting against, identifying, investigating, preventing, and responding to fraud, illegal activity (such as incidents of hacking or misuse of our websites and mobile applications), and claims and other liabilities, including by enforcing the terms and conditions that govern the Services we provide.

Debugging/Repair

Identification and repair of impairments to intended, existing functionality of our Services.

Advertising/Marketing

Understanding our customer in order to more effectively market our Services.

Serving relevant advertisements, if applicable

Quality and Safety Maintenance and Verification

Activities related to improving the quality of the Services we provide, including upgrade or enhancement of the Services

Verification or maintenance of the quality or safety of Services

Tracking and responding to quality and safety matters.

Protecting our rights and property.

Complying with legal or regulatory requirements, judicial process, industry standards and our company policies, please see our Terms of Service.

Other purposes that may be described at the time you choose to provide personal information to us.

To perform the above functions, we may match information collected from you through different means or at different times, including both personal information and Automated Information, and use such information along with information obtained from other sources. We may also aggregate and/or de-identify any information that we collect, such that the information no longer identifies any specific individual. We may use, disclose and otherwise process such information for our own legitimate business purposes – including historical and statistical analysis and business planning – without restriction.

We may share information about you for the purposes described in this Privacy Policy or pursuant to a specific “in-time” privacy notice we may provide at the time we collect the information.

Third Party Service Providers

We may share information about you with the following categories of third-party providers for a variety of business purposes:

·Customer Communications and Insights Platforms.

We may share email, app usage and interactions with our third-party customer communications platform provider for the following business purposes: performing services that allow us to communicate with you and administer your account as well as track your usage for our internal analytics.

·Internal Business Insights Platforms.

Our third-party internal business analytics platform provides us with the tools to help us understand app usage and interactions and uncover insights that allow us to improve our product and features. We may share or make available unique user identifiers, IDFA, device id, IP address and app usage and events (such as when you subscribed to our services) with these providers for the following business purposes: performing services that allow us to (i) monitor and understand usage in order to enhance existing Services or develop new products and features and (ii) better understand our customers in order to market our products more effectively.

·Measurement and Attribution.

These service providers offer tools that allow us to measure and attribute the source of new subscription sign ups and that allow us to uncover insights about usage and app events. We may use unique user identifiers made available to us from these third party providers to help us measure the effectiveness of our ads (e.g., where and how a user is acquired) and to uncover information about how our customers are using our apps in order to improve their quality and safety.

Other technology providers necessary to provide our services (including cloud storage and web hosting providers). We may make certain Automated Information and/or aggregate or non-personally identifiable information available for various purposes including monitoring network traffic to detect malicious actors and to protect against malware, fraud or other unlawful uses or activity.

·Payment processors.

If you purchase our services outside of the Apple, Google or Huawei stores, we will process your payment through our third-party provider. When you pay in this manner, you authorize and direct us to process your payment through our payment processor. Please note we will share certain information such as your email address with our payment processor to facilitate the provision of receipts to you from the payment processor and to address any issues that may arise with your payment.

·Advertising/Marketing providers.

We, or the third-party service providers we use to assist us with marketing our own products to you, and with third party in-app advertising, may use the information we collect from you to provide advertisements and offers. Additionally, we may share certain information with Facebook that allows us to create Custom or Lookalike Audiences. You may learn more about Facebook Lookalike Audiences here and about your off-Facebook activity and how to opt out of having such activity sent to Facebook here. We encourage you to review Facebook’s Privacy Policy. We may also use Google Ads and Google Analytics to advertise our products, and for remarketing and optimisation purposes and to understand how you interact with us across different devices.

Corporate Transactions

We may share information about you in connection with (including during the evaluation or negotiation of) a corporate change or dissolution, including for example a merger, acquisition, reorganization, consolidation, bankruptcy, liquidation, sale of assets or wind-down of a business (each a “Corporate Transaction”). Unless prohibited by applicable law, we reserve the right to transfer the information we maintain in the event we engage in any Corporate Transaction (including, selling or transferring all or a portion of our business or assets). If we engage in such a sale or transfer, we will where feasible - direct the recipient to use the information in a manner that is consistent with this Privacy Policy. After such a sale or transfer, you may contact the recipient with any inquiries concerning the processing of your personal information.

Legal, Regulatory, Compliance and Similar Reasons

In addition, we may disclose and/or share your information to comply with legal or regulatory requirements (including to comply with a court order, judicial subpoena or other subpoena or warrant), industry standards, judicial process, and our company policies, as well as to protect against, identify, investigate, prevent and respond to fraud, illegal activity (such as identifying and responding to incidents of hacking or misuse of our websites and mobile applications), adverse event reporting, and claims and other liabilities.

We also reserve the right to disclose your information (i) when we believe in good faith that disclosure is appropriate or necessary to take precautions against liability, (ii) to protect our rights or property or the legal and property rights of others and (iii) investigate and defend third party claims or allegations against us.

In addition, we may collect, use and disclose your personal information as required or permitted by applicable law, or as directed by you, in accordance with this Privacy Policy.

5. Do Not Track Disclosures

Some web browsers may transmit “do-not-track” signals to the websites with which the user communicates. Because of differences in how web browsers incorporate and activate this feature, it is not always clear whether users intend for these signals to be transmitted, or whether they even are aware of them. Because there currently is no industry standard concerning what, if anything, websites should do when they receive such signals, our sites do not currently process or respond to “do-not-track” (DNT) settings in your web browser. If and when a final standard is established and accepted, we will reassess how to respond to these signals.

Certain third parties, such as ad networks, web analytics companies and social media and networking platforms, collect information about your online activities over time and across websites. These third parties may not change their tracking practices in response to DNT settings in your web browser and we do not obligate these parties to honor DNT settings. Information about how to opt out from your data being used by third parties can be found above under “ Information collected by automated means.”

We maintain a presence on several social networking and blogging platforms, such as Facebook, Instagram, Google, WordPress, LinkedIn, TikTok and Twitter. We may incorporate some third-party social networking features into our Services (including, allowing users to interact with others and share certain content and information on social media platforms) or utilize third-party provided platforms to publish or manage the Services or portions thereof. Through these platforms and features, we receive or may share information about you, and this Privacy Policy applies to that information as well. In addition, some providers of third-party social media or blogging platforms we utilize have their own privacy policies which explain how the third parties that provide them may collect, use and protect your information (e.g., if you establish an account with such platform providers directly). By using social features, you agree to those third parties’ privacy policies and terms of use.

If you choose to communicate with us or another user through social features available on our websites or mobile applications or through our social media pages, or other similar communication or messaging features or services, such information may be made publicly available. For security purposes, please do not include any password, social security number, payment card or other sensitive information via these features. We have the right, but not the obligation to monitor messages and communications between and among users for security and training purposes. We may, but are not obligated to, remove any content we deem inappropriate.

TikTok

For some of our products, we compare limited user data with TikTok users who click on our ads on in that platform. We do this in order to measure how successful our app install campaigns are on that platform. In those circumstances we will be a joint controller with TikTok. Further information on how TikTok processes personal data, including the legal basis TikTok relies on and the ways to exercise your data subject rights with TikTok, can be found in TikTok’s privacy policy.

7. Online Privacy Choices and Rights

Access, Edit and Delete Your Information.

If you are not a resident of the EEA or California, depending on your location, you may be able make requests to access, correct and/or delete certain personal information that you provide to iTranslate. For your protection, we may require proof and verification of identity and jurisdiction of residency before we can answer the above requests. If you wish to make such a request, you may contact us at the support email indicated in the How to Contact Us section of this Privacy Policy. If we change or delete your personal information or if you decline to actively share certain personal information with us, we may not be able to provide to you our services or some of the features and functionality of our services. Once we have verified that you own the account, we will honor such requests at our discretion and in accordance with applicable law.

Device permissions

Mobile platforms have permission systems for specific types of device data and notifications, such as camera and microphone as well as push notifications. Where applicable, you can change your settings on your device to either consent or oppose the collection of the corresponding information or the display of the corresponding notifications. Of course, if you do that, certain services may lose full functionality.

Uninstall

You can stop all information collection by the app by disabling call forwarding and deactivating your account by following the instructions on the Service’s Settings screen and then uninstalling the app using the standard uninstall process for your device. If you uninstall the app from your mobile device, the unique identifier associated with your device will continue to be stored. If you reinstall the application on the same mobile device, we will be able to re-associate this identifier to your previous transactions and activities.

If you receive commercial email from us, you may unsubscribe at any time by following the instructions contained within the email. You may also opt-out from receiving commercial email from us, and any other promotional communications that we may send to you from time to time, by sending your request to us by the applicable mobile application support email indicated in the How to Contact Us section of this Privacy Policy. Please be aware that if you opt-out of receiving commercial email from us or otherwise modify the nature or frequency of promotional communications you receive from us, it may take up to ten business days for us to process your request, and you may receive promotional communications from us that you have opted-out from during that period. Additionally, even after you opt-out from receiving commercial messages from us, you will continue to receive transactional or administrative messages from us regarding the Services.

Location information

If you choose to opt-in, some of our apps may collect your device’s precise real-time location. You may be able to opt out from further allowing us to have access to such location data by managing your location preferences in the app and/or on your device.

Notice to Nevada users

Under Nevada law, Nevada residents may opt out of the “sale” of certain “covered information” (as defined under Nevada law) collected by operators of websites or online services. We currently do not sell covered information, as “sale” is defined by Nevada law, and we do not have plans to sell this information. However, if you would like to be notified if we decide in the future to sell personal information covered by the Act, please contact us here. You are responsible for updating any change in your email address by the same method and we are not obligated to cross-reference other emails you may have otherwise provided us for other purposes. We will maintain this information and contact you if our practices change.

International Transfers

Our Services are hosted in the United States. If you choose to use our Services from outside the United States, with laws governing data collection and use that may differ from United States law, note that you are transferring your personal information outside of those regions to the United States for storage and processing. We may transfer your data from the United States to other countries in connection with the storage and processing of data to operate our business. By using our Services and providing personal information, you consent to such transfer, storage and processing. If you are a resident of the EEA, you can learn more about transfers outside the EEA in the Information for Residents of the European Economic Area section of this Privacy Policy.

Marketing Opt-Outs

Some of the service providers that we use to market our Services and show our ads on other websites and mobile applications may participate in the Digital Advertising Alliance’s (“DAA”) Self-Regulatory Program for Online Behavioral Advertising.

When you allow Notifications, we may send you offers, and promotions related to our products and features. You may opt-out of these through the Settings menu on your device.

8. Data Retention

Except as provided below, we may retain your personal information for the longer of three (3) years after we become aware that you have ceased using our Services or for so long as necessary to fulfill any contractual obligation governing the information or our legal and regulatory obligations. However, we may not know if you have stopped using our services, so we encourage you to contact us at the appropriate support email in the How to Contact Us section of this Privacy Policy if you are no longer using the services. We may retain other information that is not personally identifiable for backups, archiving, prevention of fraud and abuse, analytics, or where we otherwise reasonably believe that we have a legitimate reason to do so.

9. How We Protect Personal Information

We use various efforts intended to safeguard the security and integrity of personal information collected through our Services. Despite these measures, however, we cannot and do not guarantee that information will be absolutely safe from interception or intrusion during transmission or while stored on our system, or otherwise, and you provide information to us at your own risk.

If you correspond with us by e-mail or using Web forms available through our Services, you should be aware that your transmission might not be secure from access by unauthorized parties. We have no liability for disclosure of your information due to errors or unauthorized acts of third parties during or after transmission. If you create an account as part of using our Services, you are responsible for maintaining the confidentiality of your account password and for any activity that occurs under your account. Please notify us of any unauthorized use of your password or account.

If we believe that the security of your personal information in our care may have been compromised, we may seek to notify you. If we have your email address, we may notify you by e-mail to the most recent e-mail address you have provided us in your account profile. Please keep your email address in your account up to date. You can change that e-mail address anytime in your account profile. If you receive a notice from us, you can print it to retain a copy of it. To receive these notices, you must check your email account using your computer or mobile device and email application software. We may also post a conspicuous notice on our site or notify you through the mobile application. You consent to our use of email, text message and/or notification through the app as a means of such notification. If you prefer for us to use the postal service to notify you in this situation, please let us know by submitting your request here. You can make this election any time, and it will apply to notifications we make after a reasonable time thereafter for us to process your request. You may also use this email address to request a print copy, at no charge, of an electronic notice we have sent to you regarding a compromise of your personal information.

10. Links to Websites and Third-Party Content

For your convenience and information, we may provide links to websites and other third-party content that is not owned or operated by us. The websites and third-party content to which we link may have separate privacy notices or policies. We are not responsible for the privacy practices of any entity that it does not own or control. We encourage you to review the privacy policies of such third parties before providing them with any personal information.

11. Updates to Our Privacy Policy

We reserve the right to change this Privacy Policy at any time. When we update this Privacy Policy, we will notify you of changes that are deemed material under applicable legal requirements by updating the date of this Privacy Policy. In some cases (for example, if we make certain material changes) and when required by applicable law, we may inform you by additional means, such as by sending you an email. In some cases, when required by applicable law, we may obtain your consent to the changes.

12. How to Contact Us

You may contact us at the address below with any questions, complaints or claims regarding the LA Services:

LANG AI, LLC

8 THE GREEN, STE A, DOVER, DELAWARE, United States

Email: support@langaiapp.com

DMCA/Copyright. If you believe that anything on the LA Services infringes a copyright that you own or control, you may file a notice with our designated agent: